You will at least need a bookings
and lettings rental chart and availability calendar, a filing system,
with files for each individual booking, a spreadsheet for all your accounts
and payments, and some standard stationary for responding to rental
enquiries, plus a welcome letter and a follow up letter. Set a definite
changeover day so you do not end up dealing with part weeks that you
cannot fill with holiday rentals.
Enquiries, Bookings and Letting
of your Spanish property. . . It is
important to respond swiftly and enthusiastically to your property rental
enquiries - especially those that come via email as Internet users expect
quick results. Thank the enquirer for showing an interest in your property
and send a confirmation of the availability, answer any specific questions,
and suggest they book quickly to avoid disappointment.
If they decide to go ahead and book,
send a follow-up pack with further information, renting and payment
conditions, arrival times, etc. You can also use this reply to ask a
few questions about the guests, or you may wish to make a telephone
call as it may reveal a lot more about the person and his rental party
- you may decide these are not the kind of people you want in your rental
property! It is unwise to ignore any rental enquiries, even if your
property is booked for the period in question - they may come back to
you with an alternative date or even year!
2004 was a disappointing year for
Spanish property rentals and it is unwise to 'price yourself out of
the market'. If you keep prices competitive and offer good, well equipped
acccommodation, you should make a good return on your investment.
If you are unsure of how to proceed,
Citrus Villa Care offer rental management packages which can ensure
you have a wide exposure for your property in Spain.
