Letting and Property Management services company in Spain.  Spanish property Management
 

 

 
   
 
 

Property Management Services Spain

Property Management Services Spain

Citrus Villa Care offer a full Property Management services contract, along with property maintenance and cleaning to guarantee that your investment receives the best possible care and attention so you can be assured that your home is secure and in safe hands. Whether you use the property purely for your own use, or you rent it out to holiday makers, we can ensure that both yourself and your guests leave with only the utmost praise for both your home and our property management services.

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We pride ourselves on our excellent level of service. We are a small business, and take great satisfaction in offering 'the personal touch', so often lacking with larger companies. We have a small team of conscientious, trustworthy and dedicated staff whose aim it is to ensure the security and cleanliness of your Spanish home and make sure the comfort of your guests is our top priority.

Maximum income - minimum problems.

The fees charged by us are easily recouped by regular letting via our letting management services and it is our intention to make sure that each booking goes as smoothly as possible, resulting in guests that wish to re-book the following year, and recommend your property to others . . . Word of mouth advertising is probably about the best you can get!.

We can provide a tailored service to suit any individual home owner, and the property management services we offer are numerous. We can offer standard packages with a set price, as well as many 'optional extras' but if you do not see exactly what you are looking for, please do not hesitate to contact us. We will supervise moving in, organise builders, pools or furnishings or any other service in regard to a newly purchased property.

What price the security and maintenance of your Spanish investment? A property that is obviously visited regularly is less likely to be targeted for burglary!!! Your recommendation is our next income, so your home is as important to us as it is to you. See our pricing details Villa Management Charges

Property Maintenance: . . A maintenance visit consist of: visiting property weekly: checking that the property is clean and, tidy . Testing appliances to make sure all are in working order, gas, electricity, lightbulbs, security systems if applicable. Log books are held for each property, and we will submit regular reports via fax or email to our clients.

The property will be aired, plants watered and all kitchen/bathroom appliances thoroughly checked and tested. Turn on or off services. Check inventory (previously supplied by owner). Gardens and patios will be hosed down. Removing leaves and debris from the pool (Professional pool cleaning can be arranged at additional charge). Any damage will be recorded on digital camera, whereby images can be posted or email to the owner.

If we are required to buy fittings/replacements or specialist work is necessary, this will incur an additional charge . We will inform you if any problems that may arise and quotes can be obtained for works on your behalf. Gardening, painting and decorating and building works can also be undertaken at additional cost.

We will also check the property in the event of a storm or flooding, as storm and flood damage is a very real possibility on the north Costa Blanca. We will make sure all TV's, telephones and electrical appliances are unplugged.

We can also arrange maintenance contracts that are tailored to your requirements. Please call us for details.

Cleaning/Changeovers . . A Clean property is your key to success in the letting market!!
Under the terms of our cleaning contract, we will visit the property after each letting, giving it a full clean, kitchen, bathroom, appliances, polishing, sweep & mop floors, replace toilet rolls and towels, change bedding. Laundry will be washed & ironed. Maid Service during lets can be arranged at extra cost. (Owner should provide 2, preferably 3, sets of bedding and towels to allow for any 'accidents' with your guests and same day changeovers).

Bookings and Lettings Management . .Ideal for people who do not have the time of inclination to deal directly with their customers. Property letting can be hard, time consuming work and it is important to be aware of the possible headaches it can involve. It is important to respond quickly to rental enquiries and our bookings and lettings agency is contactable at all times. If you are not 'on hand' it can be extremely beneficial to employ an agency to take good care of both your property management services and your guests.

Our booking and lettings management contract will involve: - Dealing with enquiries from your clients. Vetting clients to make sure they are suitable. Handling client complaints. Keeping booking calendars and availability charts. .Keep spreadsheet records of all your rentals. Managing all bookings, taking deposits and payments and banking them for our owners, holding damage deposits and making relevant deductions if any damages. (A full property check will be made before releasing the damage deposits back to your clients) Our commission will be deducted from the booking payment and statements issued to clients.

Issuing your clients with booking conditions, directions and arrival instructions. Maintaining telephone or email contact with your clients from the first enquiry until they leave for Spain. We will provide details on how everything works, where to dispose of rubbish, informing them of house rules and giving information on local restaurants, local attractions etc. Keep an updated 'guest manual' in the property where guests can make their comments and suggestions on both the property and the service we provide. All administrative tasks pertaining to the above. Provide welcome packs and a welcome card (if required and at additional costs) for your guests.

Our number will be left with the guests in case of emergency and they will be able to contact us at any time.

People are more likely to look after your property if they feel you have gone to a lot of trouble to make them feel comfortable and welcome.

To win over potential or actual clients you have to show an interest in them and make them feel special. By using Citrus Property Managment, we can do all that for you.

Additional Property Management Services . . .

Advertising Package . . We will submit details to advertise your property top Spanish Holiday Rental websites, giving you the opportunity to reach a worldwide audience, plus an advertising brochure on our own website. Getting bookings for your property is as important to us as it is to you - no bookings, no fee!! For more information on internet advertising see Advertising your Holiday Home.

Keyholding . . We will hold the keys of your property and upon request make them available to visiting guests or tradesmen. This is normally for owners who do not regularly rent out their property or want any other kind of service. We can also arrange for one of our team to be at the property to meet visitors or tradesmen.

Consultation Service . . .We will meet with clients at their new property, inspect the property and advise on equipment needed, whether providing basic or luxury rental. Maximum rental potential, security ect. all aspects of renting.

Guest Services . .Provide special welcome packs (which can be determined by either the owner or the guest and will be priced accordingly). Place tourist guides and local information in the property. Provide maid service during lets.
Airport Service - It is often quite a nerve racking experience driving in another country, especially if you do not know the area, so we would arrange to pick up your guests from Alicante or Valencia airports, and transfer them to your property. We can then arrange a local car hire at reasonable rates, or return them to the airport at the end of their stay. (This service should be confirmed at least 4 weeks before departure and can only accommodate 4 guests at a time). Arrange baby-sitting where possible. Evening taxi's can be arranged.

Meet & Greet . Meet your guests and welcome them to your property and provide keys on arrival.

Other services include: Maintenance, Furnishings, Property Inspections, Help with Moving In, Gardening, Pools, Security systems or Building Works.

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